Concierge Care Advisors Privacy Policy
1. Introduction
Welcome to Concierge Care Advisors ("Company," "we," "our," or "us"). This Privacy Policy describes how we collect, use, disclose, and protect your information when you access our website, use our mobile application, or engage with our services (collectively, the "Services").
By using our Services, you consent to the terms of this Privacy Policy. If you disagree, please do not use our Services.
2. Information We Collect
2.1 Personal Information
We may collect identifiers, including:
- Name, mailing address, phone number, email address, and other contact details.
2.2 Health Information
We collect health-related information, such as:
- Current health conditions or diagnoses
- Medications and treatments
- Care preferences or support needs
- Information provided by caregivers or authorized representatives
2.3 Technical Information
Non-identifiable technical data may include:
- Browser type, device ID, IP address
- Cookies, web beacons, usage logs
- Session duration, interaction behavior, referring URLs
3. How We Collect Information
We collect information:
- Directly from you through forms, chats, emails, or calls
- Automatically through cookies and analytics tools
- From authorized caregivers, partners, or service providers
4. How We Use Your Information
We use your data to:
- Provide and personalize Services
- Match you with suitable senior care providers or insurance options
- Respond to customer inquiries
- Analyze and enhance website and application performance
- Communicate important service updates (excluding marketing)
- Implement data protection practices consistent with HIPAA standards, where applicable
- Fulfill legal, regulatory, and contractual obligations
We may use anonymized data for analytics, research, and business improvement. We take reasonable measures to maintain anonymization using methods consistent with HIPAA Safe Harbor de-identification standards, and do not attempt to reidentify data.
5. Sharing, Disclosure, and Potential Sale of Data
We do not sell your identifiable personal or health information. However, we may:
- Share identifiable information with contracted service providers assisting our Services, health care or insurance partners (with your explicit consent obtained through our in-app consent workflow or signed authorization forms), legal authorities when mandated by law, or affiliates during business transfers, acquisitions, or mergers.
- Sell or license anonymized or de-identified data to third parties or data brokers for research, analytics, marketing, or other business purposes. Such data is de-identified using methods consistent with HIPAA Safe Harbor standards, is not identifiable to any individual, and is sold under agreements prohibiting re-identification.
5.1 Consent for Health Data Sharing
Before sharing your health information with healthcare providers, insurance partners, or other third parties, we will obtain your explicit consent through one of the following methods: an in-app consent workflow with clear disclosure of what will be shared and with whom; a signed authorization form; or verbal consent documented in our records. You may withdraw consent at any time by contacting us at the address provided below, and such withdrawal will not affect the lawfulness of processing based on consent before its withdrawal.
6. Cookies and Tracking Technologies
We utilize cookies and similar technologies to:
- Enhance user experience
- Monitor traffic and analytics
- Enable non-personalized advertising
You may disable cookies via browser settings; however, some Services may be affected.
7. Your Rights and Choices
You may:
- Access your personal and health data
- Correct or request deletion of inaccurate information
- Withdraw consent for data collection and processing
- Request information on data sharing
To exercise these rights, contact us at privacy@conciergecareadvisors.com.
8. Washington Residents (My Health My Data Act)
Washington residents have additional rights under the My Health My Data Act:
- Confirm data collected and shared entities
- Withdraw consent for data collection
- Request deletion of your consumer health data
- Request information on data sharing
We do not sell consumer health data and only share with processors or providers who maintain confidentiality and legal compliance.
9. California Residents (CCPA)
For California residents, we comply with applicable aspects of the California Consumer Privacy Act (CCPA). You have the right to access, correct, or request deletion of your personal information.
10. Data Retention
We retain your data according to the following schedule:
- Active account data: Retained for the duration of your use of our Services plus three (3) years following your last interaction with us.
- Health-related information: Retained for seven (7) years from the date of collection, consistent with healthcare industry record retention standards, unless a shorter period is requested by you.
- Technical and usage data: Retained for two (2) years for analytics purposes.
- Legal hold data: Retained as required to fulfill legal obligations, resolve disputes, or enforce agreements.
You may request deletion of your data at any time by contacting us. Upon receipt of a valid deletion request, we will delete your data within thirty (30) days, except where retention is required by law.
11. Third-Party Services and Links
Our Services may include links to third-party websites. These websites have separate privacy policies, and we are not responsible for their practices or content.
12. Children's Privacy
Our Services are not directed to children under 13. We do not knowingly collect personal data from children. Upon discovery, such data will be promptly deleted.
13. Data Security
We employ reasonable administrative, technical, and physical safeguards to protect your data. However, no data transmission or storage can be guaranteed entirely secure. Use our Services at your own risk.
14. International Users
Our Services are intended solely for U.S. residents. Users located outside the U.S. should not access our Services or provide personal data.
15. Updates to This Policy
This Privacy Policy may be updated periodically. Updates will be posted here, with a revised effective date. Continued use of Services signifies acceptance of updated terms.
16. Contact Us
Concierge Care Advisors
2608 2nd Avenue, Suite 224
Seattle, WA 98121
Email: privacy@conciergecareadvisors.com
Phone: (855) 444-7364