Concierge Care Advisors — Terms of Service

Effective Date: November 21, 2025

Last Updated: November 21, 2025

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the Senior Navigator application, website, and related services (collectively, the "Service") operated by Concierge Care Advisors ("Company," "we," "us," or "our").

By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not use the Service.

2. Description of the Service

The Service provides informational and decision-support tools designed to help users explore senior care, housing, and related support options.

The Service is not a medical, financial, legal, or insurance service, and does not replace consultation with licensed professionals.

3. No Medical, Financial, or Legal Advice

IMPORTANT DISCLAIMER

  • The Service does not provide medical advice, diagnosis, treatment, financial advice, legal advice, or insurance advice.
  • No doctor-patient, advisor-client, fiduciary, or professional relationship is created through use of the Service.
  • Any recommendations, insights, or outputs are informational only and provided for general decision-support purposes.

You should always seek advice from qualified, licensed professionals before making healthcare, financial, legal, or insurance decisions.

4. User Responsibility and Assumption of Risk

You acknowledge and agree that:

  • You use the Service voluntarily and at your own discretion.
  • You are solely responsible for decisions made based on information obtained through the Service.
  • We make no guarantees regarding outcomes, suitability, accuracy, or completeness of recommendations.

To the fullest extent permitted by law, you assume all risks arising from use of the Service.

5. Eligibility and Age Requirements

The Service is intended solely for individuals 18 years of age or older and located in the United States.

By using the Service, you represent that you meet these requirements.

6. User Data and Privacy

Your use of the Service is subject to our Privacy Policy, which explains how we collect, use, and share information, including health-related information voluntarily submitted by users.

While the Company is not a HIPAA-covered entity, we implement data protection practices consistent with HIPAA standards and take reasonable measures to safeguard sensitive information consistent with industry standards.

7. User Content and Data License

By submitting information, responses, or other content through the Service ("User Content"), you grant the Company a non-exclusive, royalty-free, worldwide license to use, store, analyze, aggregate, and anonymize such content for the purpose of providing, improving, and operating the Service, consistent with our Privacy Policy.

You retain ownership of your personal information, subject to this license.

Important Limitation: This license does not grant the Company the right to sell, license, or otherwise transfer your identifiable personal or health information to third parties. Any sale or licensing of data derived from User Content will be limited to anonymized or de-identified data that cannot reasonably be used to identify you, as described in our Privacy Policy.

8. Prohibited Uses

You agree not to:

  • Use the Service for unlawful purposes
  • Submit false or misleading information
  • Attempt to reverse engineer or disrupt the Service
  • Use the Service to provide professional advice to third parties
  • Violate applicable laws or regulations

We reserve the right to suspend or terminate access for violations.

9. Automated Decision-Making and AI Disclosure

The Service uses artificial intelligence and automated systems to analyze information you provide and generate personalized recommendations regarding senior care options. These automated processes evaluate factors including but not limited to health conditions, care preferences, geographic location, and budget considerations to suggest potentially suitable care providers and living arrangements.

You understand and acknowledge that:

  • Recommendations generated by the Service are produced in whole or in part by automated systems.
  • Automated recommendations are intended as decision-support tools and do not constitute professional advice.
  • The accuracy and suitability of automated recommendations depend on the completeness and accuracy of information you provide.
  • You should independently verify any recommendations before making care decisions.

We continuously work to improve the accuracy and relevance of our automated systems but make no guarantees regarding specific outcomes.

10. Third-Party Links and Services

The Service may include links to third-party websites or services. We are not responsible for the content, accuracy, or practices of third parties, and your interactions with them are governed by their own terms and policies.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE."

TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES.
  • TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE SHALL NOT EXCEED $100 USD OR THE AMOUNT PAID TO THE COMPANY IN THE PRECEDING 12 MONTHS, WHICHEVER IS GREATER.

Some jurisdictions do not allow certain limitations; these limits apply to the fullest extent allowed.

13. Indemnification

You agree to indemnify and hold harmless the Company and its officers, employees, and affiliates from claims arising out of your use of the Service, violation of these Terms, or misuse of information obtained through the Service.

14. Account Termination and Data Deletion

You may terminate your account and request deletion of your data at any time by contacting us at privacy@conciergecareadvisors.com or through account settings within the Service.

Upon receiving a valid termination request:

  • We will deactivate your account within five (5) business days.
  • We will delete your personal and health-related data within thirty (30) days, except where retention is required by law or necessary to resolve disputes.
  • Anonymized data that has already been aggregated may be retained, as it cannot be used to identify you.

We reserve the right to terminate or suspend your access to the Service at any time for violation of these Terms, with or without notice.

15. Arbitration and Class Action Waiver

Any dispute arising out of or relating to these Terms or the Service shall be resolved by binding arbitration conducted in Washington State under the rules of the American Arbitration Association.

You agree to waive any right to participate in a class action or representative proceeding.

16. Governing Law and Venue

These Terms are governed by the laws of the State of Washington, without regard to conflict-of-law principles.

17. Accessibility

Concierge Care Advisors is committed to ensuring that our Service is accessible to all users, including those with disabilities. We strive to conform to Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards and continuously work to improve the accessibility and usability of our Service.

If you experience difficulty accessing any part of our Service or have suggestions for improving accessibility, please contact us at accessibility@conciergecareadvisors.com.

18. Changes to These Terms

We may update these Terms from time to time. Continued use of the Service after changes are posted constitutes acceptance of the revised Terms.

19. Contact Information

Concierge Care Advisors
2608 2nd Avenue, Suite 224
Seattle, WA 98121

Email: privacy@conciergecareadvisors.com
Phone: (855) 444-7364